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EL BLOG DE MARIA MAGDALENA
RULES FOR CUSTOMER ATTENTION AND CLIENT SATISFACTION 
Saturday, 3 July, 2010, 10:04 PM
Publicado por mariamagdalena
When there is not complaints.

1.- Give the customers what they want.
Customers look for two things. The quality of the product and the service.
2.- Make the customer feel at home.
Make your customers feel at home by being courteous and allowing them to feel comfortable and let them know you appreciate the fact that they have chosen you to do business with.
3.- Anticipate what the customers want and help them decide.
Anticipate and accommodate your customer´s needs, but don´t be too pushy.
Nearly 65% of 40.000 shoppers in a UK nation-wide study said that they wanted shop assistants to meet their needs and desires before they had to ask.
4.- Always smile, be friendly and courteous, and make eye contact when speaking to the customer.
This shows the customer that you care, that you are also focused and professional. They will also come back to your business.
5.- Always be willing to do more for the customer.
Go that extra mile to satisfy a customer by always providing excellent service at all times.

When there is complaints.

6.- Try to solve all complaints and problems to the customers satisfaction and solve then quickly and discreetly.
Handle each complaint in a courteous and professional manner.
7.- Put yourself in the customer´s place.
Treat the customer the same way as you would like to be treated. Provide the customer with the same level of service you would expect if you were the customer. If you like people to say hello to you and be polite to you - then do the same to your customers.
8.- Never argue with the customer.
The customer may not always be right, but the customer will always be the customer. There may be times when the customer is wrong about a certain situation. It is important that you never tell them that they are wrong.

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GUESSING GAME - ADIVINANZA 
Friday, 2 July, 2010, 09:22 AM
Publicado por mariamagdalena


I CAN FLY BUT I HAVEN´T GOT WINGS.
WHAT AM I?
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GUESSING GAME 
Friday, 2 July, 2010, 09:06 AM
Publicado por mariamagdalena
COULD YOU GUESS WHERE IS THE FOLLOWING PHOTO?

¿PODRÍAS ADIVINAR DE DÓNDE ES LA SIGUIENTE FOTO?



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Using the telephone - General Conversations 
Thursday, 1 July, 2010, 09:29 PM
Publicado por mariamagdalena
RING, RING

A. Good morning. I´d like to speak to Mrs. World.
B. I´m sorry she´s not here at the moment. She´s in a fashion show.
A. Could I leave a message for her, please?
B. Yes, of course.
A. Could you tell her to call Jilly Gates back today, please?
B. Could you spell your surname, please?
A. Yes. It´s G-A-T-E-S
B. Could you give me your telephone number, please?
A. It´s 034-954-763-469
B. Got that. Let me read that back to you. 034-954-763-460
A. No, It isn´t. I´ll tell you back. 034-954-763-469
B. Well, now I´ve got that. Thanks you. I´ll tell Mrs. World that you called. Anything else?
A. That is all. Thanks you very much.
B. Thanks for your called.

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MENSAJE DE BIENVENIDA 
Wednesday, 30 June, 2010, 02:52 PM
Publicado por mariamagdalena
Hola a todos y todas ¡¡¡

En este tiempo que nos ha tocado vivir soy consciente de que las esperanzas que hay dentro de cada uno de nosotros son más importantes que todas las palabras que se puedan escribir en este blog.

Mi propósito al inaugurarlo es que entre todos y todas aportemos nuestro granito de arena.

Para intentar motivaros y que participéis cito un extracto de una poesía que me gusta mucho de Antonio Machado.

Caminante son tus huellas el camino nada más;
caminante no hay camino se hace camino al andar.
Al andar se hace camino y al volver la vista atrás
se ve la senda que nunca se ha de volver a pisar.
Caminante, no hay camino sino estelas sobre el mar.
¿Para que llamar caminos a los surcos del azar...?
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