Saturday, 3 July, 2010, 10:04 PM
Publicado por mariamagdalena
When there is not complaints.Publicado por mariamagdalena
1.- Give the customers what they want.
Customers look for two things. The quality of the product and the service.
2.- Make the customer feel at home.
Make your customers feel at home by being courteous and allowing them to feel comfortable and let them know you appreciate the fact that they have chosen you to do business with.
3.- Anticipate what the customers want and help them decide.
Anticipate and accommodate your customer´s needs, but don´t be too pushy.
Nearly 65% of 40.000 shoppers in a UK nation-wide study said that they wanted shop assistants to meet their needs and desires before they had to ask.
4.- Always smile, be friendly and courteous, and make eye contact when speaking to the customer.
This shows the customer that you care, that you are also focused and professional. They will also come back to your business.
5.- Always be willing to do more for the customer.
Go that extra mile to satisfy a customer by always providing excellent service at all times.
When there is complaints.
6.- Try to solve all complaints and problems to the customers satisfaction and solve then quickly and discreetly.
Handle each complaint in a courteous and professional manner.
7.- Put yourself in the customer´s place.
Treat the customer the same way as you would like to be treated. Provide the customer with the same level of service you would expect if you were the customer. If you like people to say hello to you and be polite to you - then do the same to your customers.
8.- Never argue with the customer.
The customer may not always be right, but the customer will always be the customer. There may be times when the customer is wrong about a certain situation. It is important that you never tell them that they are wrong.
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